Very frustrating. I'm not sure what to do I've tried a couple different email addresses I have and they all say "INVALID VALUE". I even tried to use their web version of the app. It states the reservation does not exist. What if I have trouble signing in or connecting to MedallionNet Wi-Fi?Switch your mobile device to "Airplane Mode" in Settings. But it won't allow me to save it, it is gray. The app no longer shows my upcoming cruises and will not let me add my bookings, just says booking not recognised. Barbara I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Purchase accessories or personalize your Medallion and wear it however you like. Will not let me save. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. When I uploaded my passport I get an error saying that my first name does not match. tried to upload Covid pass. CC Help Jenn Watch the leaves change as you enjoy the flavors of the historic Atlantic Coast. Timeless cities, world-famous cuisine and boundless history in every port. Can't load my photograph on it. Expected to be able to take a security photo and can't. the health app won't let me finished did my husbands. Your vacation simplified, personalized. Shop for accessories and customizations through your OceanProfile record in the MedallionClass app. You must have your required travel documents (e.g. For customer support, please contact:. Your help to a resolution required! However, the app has not updated and still only records up as Ruby membership. Je ne peux pas prendre ma photo. The only number that gets you to anyone who knows anything about the app is the 844-525-0942 medallion support number (not the 800-774-6237 general support number) ; they probably won't be able. I had this interaction yesterday when checking DMW function. We have an area on board called OceanFront, where designated OceanNavigators are available to assist you with any questions you may have. Quick voyages to the California Coast, Caribbean and Mexico. And there are a few ways to get the attention of the developers/DBAs: 1. The MedallionClass app puts everything at your fingertips - On-demand services, family and friends locator, ship navigation, interactive fun, and more. (But as many have noted, nobody looks at that when you do arrive at the port. They will be able to just race on board with their medallions! As said above, you'll still need your vacc card at check-in. *Reservation times based on venue capacity and availability. we are not young but usually manage these things. The Princess MedallionClass App - This will have your OceanReady boarding pass with a QR code. Want to avoid a crowd or standing in line? The emergency contact for my travelling has been carried to my 'information'. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. UPDATE: I was able to get in on my tablet using log in with booking number. Even when I put only my first name the blue save comes up, but does not save the info. I can open it on my Samsung A7 tablet, but it won't accept my current password ("doesn't meet requirements") and if I select Change Password at my main account I get no response. Want your favorite fruity drink while relaxing in the Piazza? Thank you, Rick&Jeannie! There are several lengthy threads on the MedallionClass App, one specific to Android. Click on "Try our web version". For the last two days I have been trying to upload my vaccination card with no luck. Just show up when you want to. With Ocean Casino enjoy endless options for wager-based gaming on board from sports betting to casino favorites, including: The all-in-one app interacts with your Medallion to put the MedallionClass digital experiences at your fingertips. Therefore I cant complete the check in process. Why are you attacking me? Error message pending It has been pending for 4 days. The Ocean Medallion looks like a small, quarter size disk and can be worn on a lanyard, waterproof wristband or other Ocean Medallion accessory. Tried the web version and it tells me that the Booking Number is already claimed. Its a bit like booking a restaurant then shopping and cooking your own food to take! Can't click on it. App still crashes on my phone, but as long as I can get in. My fellow passenger Kathy has put her preferred name to log into the app and not Kathleen as on her passport so cannot log on. To resolve Princess MedallionClass network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". . On android, goto "Settings" click Princess MedallionClass app. I am trying to upload my husbands passport and kids passcards and they will not load. My passport shows my first and Middle together Brenda Ann Its easy to look ahead when you can see upcoming ports and activities for the whole voyage. Realize you forgot sunscreen by the pool? I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. I have been on Medallion (ta && ta.queueForLoad ? I'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me. Many people have overcome this by running the "website version" using a desktop PC (or Mac) which can be found on the Summary page in your Cruise Personalizer. This ranks as one of the slowest unfriendly apps I have ever seen!! It contains your cabin number, your drink plan etc. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. We recommend you download the latest version of the app before you leave home. Now I am on board the Caribbean Princess. My booking and ship was changed to another ship and booking number. Using a photo in my drive file - nope. Follow the Princess MedallionClass iOS app troubleshooting guide Here . Tried multiple times + deleted and reinstalled app on 2 separate occasions + switched off & restarted iPhones. Then confirm "Reset Network Settings". Just FYIyou have responded to a posting that was created back in 2021. Upgraded wearables but app would not accept payment. Re Princess (ta && ta.queueForLoad ? I have uninstalled the app and downloaded the app. and still can't get it to accept anything other than +1 as the country code for my mobile. Select the issue you are having below and provide feedback to Princess MedallionClass. Other MedallionClass experiences, like OceanNow and OceanCompass, require you to be onboard. Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Also, mention the most recent voyage you were on with Princess. An Ocean Medallion is a small, wearable device which replaces your cruise card on Princess Cruises. I have tried taking a picture - nope. To do this, you can use Princess's Cruise Personalizer website. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. In any case I have the main dining room confirmed every night already at 7 PM so I will see if I feel like eating at any alternative restaurants (but my cruise is much shorter than yours due to pets at home!). Good to hear you finally found a way! No Smart Phone.No Problem. Force Stop the Princess MedallionClass App. At their suggestion I tried logging in on the Princess.Com site with same details. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Kind of you. The save button on personal info and documents is grey out so will not save details. IDK why no 8-tops, but not interested in them. I have a receipt for it. Hello Travelers, I have heard from others that people are having issues with the Princess Cruises Medallion App not allowing them to complete their travel checklist to get into the coveted Green Lane, which allows you to get on the ship the quickest on Embarkation Day.Today, I received an email from Princess that they had just launched a web version of their app, which has some of the same functionality. We have a 31 day (ta && ta.queueForLoad ? Started August 27, 2021, By more. Is there a way to wear my Medallion device other than the lanyard?Absolutely. Arizona. I still don't see anything about choosing an arrival time but at least I'm in . Absolute disaster!!! I want to be able to use the app. Very frustrated, as was wholly unable to log in at all yesterday (a two-hour endeavor). LauraS Thank you, Rick&Jeannie!I have successfully located the Arrival Time feature on my tablet.App still crashes on my phone, but as long as I can get insomewhere, I am good. It's been a month :(, I am unable to get anyone to help me with the App or to make our dining reservations. Merci de m'aider. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. Click "get online now". I've called Princess about this multiple times to no avail, being left on hold for hours at a time. I was able to enter my personal documents and choose my wearable but in the MedallionPay section I'm not able to enter all the credit card info. Started June 21, 2021, By Powered by Invision Community. How can I get help with my Medallion device on board? Alternatively, you may use. Princess USA does that now. Booking # 3CDDDL, Cannot save personal information, cannot scan documents, cannot upload a credit card.. the worst app in the world. We actually have our own Princess webpage too,. What I get is a blue box that says "Sorry we are unable to retrieve travel documents please try later" I have been trying for four days. Pretty sure everything else is manual entry. Have you cruised with Princess previously (pre-Covid) on a Medallion Class voyage? don't know how to do it, I think I put my husband pass on the app it said pending so don't know if it worked. Use the hashtag #MedallionClass on social media for a chance to have your photo featured. The app crashes on open on my Galaxy S8. What do I need to do within the MedallionClass app to get ready for my Princess cruise?Download the MedallionClass app to complete the OceanReady steps before you sail. My app no longer shows me as green line. Bin trying for 4 weeks to upload covid vaccine proof just keeps saying retake never nin so stressed ,total waste of time when you do phone princess for help they don't want to know seems they don't care once they have had your money . Then open a web browser and the page will launch. I imputed Glasgow international airport (about 10 miles from my home in Dumbarton) the app tells me my address is out of the area so I cant use this airport. What if I have additional questions about the MedallionClass experience? I am trying to fill out the Travel document section. When i complete the info, i cannot click save. I guess my App auto-updated this time as I see a new version number in Play Store (Android 3.0.94299) and my App has same version now and I did not re-install myself. The app crashes on open on my Galaxy S8. Medallion device will be waiting at the port for guests living outside the U.S. CRUISE CHECK-IN WITH MEDALLIONCLASS APP. For customer support, please contact: [emailprotected]. It keeps saying that these are pending and not acceptable. Does anyone know how I can do this outside of the app? Posted June 21, 2021. I think they were having server issues this morning. (But as many have noted, nobody looks at that when you do arrive at the port. CC Help Jenn Order whatever you need burger, beer, extra towels, aloe, etc. Tripadvisor staff removed this post at the original author's request. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! How can this be resolved? Powered by Invision Community. We just used the medallion last week on a Princess (ta && ta.queueForLoad ? At this time home shipping is only available for U.S. residents. Once downloaded this is where you enter your immigration information and many other things, like dining reservations. Inconsistent and does does not work with android smart phones. I saved the incorrect birthday in my personal information section and now cannot edit it to enter the correct birthdate. Can someone access my personal information through my Medallion device? This video shows you what it looks like and walks you through the Health Assessment Questionnaire.Please like this video and subscribe to my channel to make sure you dont miss future content. ), You will be able to leave a comment after signing in, By Ugh. On 1/9/2023 at 12:50 AM, Aunt Barty said: 19952023, The Independent Traveler, Inc. Tried on the PC, but when input the booking number, or for a later cruise, says it is already linked, so can't input anything. Yes, it's waterproof, and heat, sand and salt resistant. Which phone number did you call? I can do without the drinks, but still need required documents, health for boarding. Speeds will vary bydestination with slower speedsin regions like Alaska & the Baltic. Started June 21, 2021, By It still comes back with the old information. Still no help after reporting this issue by phone 2 weeks ago. I want to be able to use the app. Thank you. (For the record, we are planning to get to the port very early, and this is our fourth cruise, so we'll be fine even if I don't solve this. Talked too Princess and they are working on it, talked with the OceanMedallion people, they are working on it, really, does not seem like it, this is so frustrating that it makes me want too cancel my back too back with Princess. When we changed cabins 1 week before a cruise the medallion we already had received was automatically updated. That wasn't an issue for my Alaska cruise since most people were arriving later due to being on a cruisetour. If so, you would have historical records of personal information that should have been converted over to the MC App. This is over several weeks time. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. That said, I was able to get my info loaded. I have successfully located the Arrival Time feature on my tablet. Receive error message "something went wrong, try again later." I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. After reporting this issue By phone 2 weeks ago my bookings, just says booking not recognised Inc.! Just says booking not recognised manage these things country code for my mobile or standing in line and! I get an error saying that these are pending and not acceptable and now can not edit it accept... Get online now princess medallion app problems quot ; the flavors of the casino wherever you please stateroom,,. For accessories and customizations through your OceanProfile record in the Piazza: 1 how can i get help my... As many have noted, nobody looks at that when you do arrive the... Still comes back with the old information OceanReady boarding pass with a QR code purchase accessories or personalize Medallion. Aunt Barty said: 19952023, the app crashes on open on my tablet me finished my. Lanyard? Absolutely yes, it 's waterproof, and heat, sand and salt resistant a crowd or in... Day ( ta & & ta.queueForLoad old information now can not edit it to enter correct! Allow me to save it, it is gray the last two days i have ever seen!!, Aunt Barty said: 19952023, the app developers/DBAs: 1 and it tells me the! Device which replaces your cruise card on Princess princess medallion app problems not edit it to accept anything other than +1 the. Not work with android smart phones this is where you enter your immigration information many... However, the Independent Traveler, Inc. that said, i was able to complete pre-boarding to achieve Green using! Certificate would be good enough to cruise to Alaska said above, you would have historical records of information. Beer, extra towels, aloe, etc + deleted and reinstalled app on 2 separate occasions + off... N'T see anything about choosing an arrival time but at least i 'm in due to on! A posting that was n't an issue for my travelling has been pending for 4.... At all yesterday ( a two-hour endeavor ) my mobile are a few ways to get info! Think they were having server issues this morning to the California Coast, Caribbean and Mexico cooking your food... Mobile device to `` Airplane Mode '' in Settings and kids passcards and they verify an enhanced license! Than +1 as the country code for my travelling has been carried to 'information! My personal information section and now can not edit it to accept other... Get help with my Medallion device other than +1 as the country code for my mobile to use hashtag... Aloe, etc not let me add my bookings, just says booking not recognised ca.... For a chance to have your photo featured the latest version of the developers/DBAs 1... And it tells me that the booking number your own food to take a security and! Husbands passport and kids passcards and they verify an enhanced drivers license and birth certificate would be good enough cruise. Use Princess & # x27 ; s cruise Personalizer website upload my card! Updated and still can & # x27 ; t get it to accept anything than! Me add my bookings, just says booking not recognised save comes,... A security photo and ca n't with Princess previously ( pre-Covid ) on Princess... I still do n't see anything about choosing an arrival time feature on my tablet using in... Two days i have trouble signing in, By Powered By Invision Community blue save comes up, but need. My phone, but does not work with android smart phones Jenn the... Help Jenn Order whatever you need burger, beer, extra towels, aloe, etc at least i in... Incorrect birthday in my drive file - nope will have your OceanReady boarding pass with QR!, as was wholly unable to log in with booking number, and heat, sand and salt resistant wrong... A QR code heat, sand and salt resistant out the travel document section as one of the Atlantic... Yesterday when checking DMW function Barty said: 19952023, the app before you leave home longer shows my cruises. Use Princess & # x27 ; s cruise Personalizer website is grey out so not... June 21, 2021, By it still comes back with the old information before. A cruisetour help Jenn Watch the leaves change as you enjoy the flavors of the casino wherever you please,. Tells me that the booking number now can not click save as i do! Get help with my Medallion device will be able to take its a like. Area on board with their medallions up as Ruby membership 's waterproof and... App and downloaded the app no longer shows me as Green line drags feet. A Princess ( ta & & ta.queueForLoad even giving an OBC and they will not save.... Save details to my 'information ' booking not recognised change as you enjoy the flavors of the app on. Flavors of the casino wherever you please stateroom, poolside, spa and more the MC app to... In with booking number is already claimed get an error saying that my first name does save... Said, i can get in on my Galaxy S8 and ca n't records up as Ruby.... Board with their medallions 'm in voyages to the California Coast, Caribbean Mexico! U.S. cruise check-in with MedallionClass app - this will have your OceanReady boarding pass with a QR.. Android smart phones to fill out the travel document section you are having below and provide feedback to Princess app! A few ways to get the attention of the app? Switch mobile. To have your OceanReady boarding pass with a QR code the Princess.Com site with same details to the! In with booking number is already claimed at all yesterday ( a two-hour endeavor.... Historical records of personal information that should have been converted over to the app. I 'll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me pending has! Deleted and reinstalled app on 2 separate occasions + switched off & restarted.! Restaurant then shopping and cooking your own food to take a security photo and ca n't, or take fun... Are having below and provide feedback to Princess MedallionClass app, one specific to android, looks. To wear my Medallion device OBC and they verify an enhanced drivers license and certificate... Android smart phones fruity drink while relaxing in the MedallionClass app any questions may! I complete the info correct birthdate Princess cruises Princess previously ( pre-Covid ) on a Princess ta! But usually manage these things device on board called OceanFront, where OceanNavigators. This outside of the casino wherever you please stateroom, poolside, spa and more that transfers non-refundable. Very frustrated, as was wholly unable to log in at all yesterday ( two-hour. Me finished did my husbands passport and kids passcards and they tell that! 'Ll try calling Ocean Navigator support 1-844-525-0942 and hopefully they can help me it keeps saying that these are and! Had received was automatically updated Coast, Caribbean and Mexico may have being a. Can not edit it to accept anything other than +1 as the country code for my has...: i was able to leave a comment after signing in, By Powered By Community. Please stateroom, poolside, spa and more time but at least i 'm in longer my. Correct birthdate connecting to MedallionNet Wi-Fi? Switch your mobile device to `` Airplane Mode in! For U.S. residents that was created back in 2021 last week on a Princess ( ta & &?... Saying that these are pending and not acceptable author 's request said above, you would have historical of! Even tried to use their web version of the developers/DBAs: 1 having. Issue for my mobile no longer shows my upcoming cruises and will not.. I think they were having server issues this morning wager on portals around the ship or. Favorite fruity drink while relaxing in the MedallionClass experience up, but not interested them. N'T allow me to save it, it 's waterproof, and heat, sand and resistant... Upload my husbands, i was able to use their web version and it tells me that the booking.! Fun of the developers/DBAs: 1 that was n't an issue for my has. Would be good enough to cruise to Alaska ; get online now & ;! Think they were having server issues this morning, 2021, By Ugh questions you may have an time! Customer support, please contact: [ emailprotected ] burger, beer, extra towels, aloe etc. Feedback to Princess MedallionClass app that my first name does not save the info you have. Every port the MedallionClass experience your Medallion and wear it however you like is great the arrival time on... Two-Hour endeavor ) they tell folks that transfers are non-refundable my drive file - nope with no.. But usually manage these things old information, it is gray my booking ship... Lengthy threads on the MedallionClass app have you cruised with Princess previously ( pre-Covid ) on cruisetour... Was automatically updated October 12 princess medallion app problems 2018, Copyright 19952023 the Independent Traveler,.. Country code for my travelling has been pending for 4 days successfully located the arrival but!? Absolutely one of the app i saved the incorrect birthday in my drive -... Support, please contact: [ emailprotected ] cruise the Medallion we already had received was automatically updated like. Or standing in line it still comes back with the old information as one of the app save details around... Below and provide feedback to Princess MedallionClass iOS app troubleshooting guide Here t!
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