The damaged glasses will be For your protection we highly recommend you (ALL WARRANTY CLAIMS ARE SUBJECT TO A CASE BY CASE EVALUATION). are eligiblefor60-dayreturns. Contact Us. Affix the provided return label to your small container or use a UPS Small Express carton. Minimum online purchase of $200 or more before tax and shipping. We Stock a Robust. You can unsubscribe at anytime. Some items may not be eligible for discounts including, but not limited to: wearable electronics, gift cards and limited edition products. We do not accept American Express, gift cards, vouchers or cash. Once your order is shipped, you will receive a confirmation email specifying what carrier was used You must request a Return Authorization number for all products other than electronic products within 30 Remakes due to lab error or defect in workmanship or material will be replaced with like product at no charge up to 180 daysfrom original Rx order date. Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. They are not suitable for: Use only original accessories and spare parts. As with any quality product, proper care is needed to keep your glasses at the top of performance. More. Select Collect In Store option in the cart and choose a store from the list for the delivery of your Please note that shipments can occasionally be delayed due to unforeseen circumstances. By clicking Submit, you declare that you have read and understood Costa del Mar's Privacy Policy for the processing of your Personal Data. Call us now! Regional areas: 3rd February Q: Who can I contact for an update on my service request? We guarantee every transaction is 100% secure. Switch to 580 glass lenses for superior clarity and scratch resistance. We do not exchange items, but you may reorder through CostaDelMar.com at this time. Luxottica is a leader in the design, manufacture and distribution of fashion, luxury, sports and performance eyewear. An error has occurred, please try again later, By clicking "SIGN UP", you agree to receive our emails for information on the latest brand stories, products, promotions cannot be used or combined with any other offer, discount or promotion. Within 30 days of receipt of your order, you may return a pair of qualifying Costa Sunglasses or Costa Gear in its original condition with original packaging in new and saleable condition. Lab manufacturing defects are remade at no charge and will not count as a first time remake. All products being returned under this offer must have a Return Authorization number in order for a Throw a bait and catch a Costa surprise on the 1st day of your birthday month. Luxottica Lab Services is only able to reimburse for a replacement frame at your stores wholesale cost. days of the date of original purchase. If an identical pair is unavailable a substitute Contact - Luxottica Lab Services Contact Contact Customer Service 1-855-522-4545 or ProviderCare@labservices.luxottica.com Frequently Asked Questions Q: Can I place an order directly with Luxottica Lab Services with Private Pay? We are not responsible for lost or damage packages. Buy online and pick up in store in 2 hours. method. Regional areas: 27th January, Sunglasses & Eyeglasses: 7-9 business days Prescription, customized or engraved products are not returnable or refundable under this offer. of screws. Oakley Custom Products: 10-13 business days Luxottica will not replace any prescription lenses that were fitted in the returned product. Original freight When you are not wearing them, keep your glasses in a case; this will protect the frame and the lenses from knocks and damage. All products must be packed in Refunds will be issued either a credit/debit card or gift card depending on your original payment In Got feedback on our new website? Switzerland | Schweiz | Suisse | Svizzera. Provide the destination address and phone number as: Log onto EyeMeds online ordering portal. Upgrades void the first-time free remake policy. original Return items to the mailing address below (at your expense). (Exceptions: See AR exceptions). Costa Care & Repair. Provide the tracking number found on the provided Shipping Label. All refunds will occur via the original payment method. 420 5th Ave 18th Floor, New York corporate.communications@luxottica.com Oriana Pagano Group Corporate Media Relations Piazzale Cadorna 3, 20123 Milano corporate.communications@luxottica.com Requests not related to Media Relations and Corporate Communications will not be processed. country of purchase along with proof of purchase, and we will replace them or give you a refund at your When shopping at Ray-Ban you can always change your mind. If your order includes specialty frames, wrap the Order Confirmation form around the frames and place inside the smaller Specialty Frames envelope provided in your Welcome Packet. Metro areas: 8th February A store associate will call you when your complete order is ready for collection within store opening hours Product must be returned within 30 days of the original purchase date. Address: 4000 Luxottica Pl Mason, OH, 45040-8114 United States See other locations Phone: Website: www.luxottica.com Employees (this site): Modelled Employees (all sites): Modelled Revenue: Modelled Year Started: ESG ranking: ESG industry average: What is D&B's ESG Ranking? Unfortunately, we do not offer repair services. Items purchased on Ray-Ban.com can be returned exclusively to Ray-Ban stores or Lenscrafters official stores. For any other topics, please refer to the contact details as specified on the Contacts section. 10/2/2019 Gary C. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info@vidix.se phone: +46 73 350 33 66 . store purchases you must return to an Oakley store within the country of purchase. You are entitled to TERMS. 101 Greenwood Industrial Pkwy McDonough GA 30253. Follow the guided procedure and print out the pre-paid return label that you will receive through email within 1 business day of your request and attach to the box. Buy online and pick up in store in 2 hours. Remakes will be for similar or lesser cost. and the time. Offer may be modified or discontinued at any time without notice. Were always happy to see people preparing for watery adventures. The benefits given to you under this satisfaction return process are in addition to other rights and remedies If a breakage involving patient owned frames should occur, you will be contacted by our LLS Customer Solutions Center representative. Copyright 2022 Oakley, Inc. All Rights Reserved. Please allow up to 5 business days for the credit to show on your account. If you live in the USA and would like to make a replacement part purchase, please follow the appropriate link below: To purchase Ray-Ban parts, follow this link, To purchase Oakley parts, follow this link, To purchase Costa del Mar parts, follow this link, To purchase parts for all other brands, followthis link, COPYRIGHT 2020 LUXOTTICA GROUP P.IVA 10182640150 / All Rights ReservedSubject to direction and coordination activity by EssilorLuxottica S.A. 712 049 618 R.C.S. If the original purchase was Service upgrades count towards the first-time free remake allowance. Crteil. request. Meta is planning to launch a new version of its Quest virtual reality headset this year, followed by two more advanced models later on. or please call Customer Care for a Return Authorization (RA) number within 30 days of your purchase date. Regional areas: 3rd February Please check with your retailer if other customer care programs are available for you. see below for further information. products, if the item is unworn and unused with the original tags still attached and returned in the If you have any questions about shipping labels, call us at 855-522-4545 or click below for step by step instructions with screen demonstrations. And we totally understand. order. This is either in store or if Costa Del Mar FAQs Page. See T&Cs. Examples of services include: AR upgrades, AR/tint/roll/polish additions, and changes to lens material and/or styles at a greater cost. Reordering a set of Return Labels Call Luxottica Lab Services at 1-855-522-4545 Please note that prescription eyeglasses arenot eligible for return in store at the moment. See T&Cs. Q: My eyewear model information is not available and/or has rubbed off the temple. Authorised Dealers are collection points only. A:Yes, we are able to process your service request, but it will be automatically considered as out of warranty and your options will reflect this. All web orders are shipped direct. Contact 4 ? This is according to a detailed roadmap presentation . applies: Subject always to the Australian Consumer Law and any other applicable law -. We will evaluate your customized eyewear and provide you a solution. Provide the destination address and phone number as: Call Luxottica Lab Services at 1-855-522-4545. Call UPS at 1-800-742-5877 to schedule the pickup. UPS will then establish a time frame for the pickup at no cost to you for the shipment or scheduled pickup. A new frame must be sent in at no cost to Luxottica Lab Services. California. Luxottica Lab Services is happy to accept your patients owned frames for use with their new lenses. Your browser appears to have javascript disabled. . We are unable to reimburse a patient for their out of pocket cost for lost or damaged frames. Not Covered Under Warranty We will send you an estimate for the cost to repair or replace your product. payment and Being part of the Crew means celebrating every milestone. exchanged in or returned to our retail stores. *This warranty is applied to all Luxottica brands except for Costa Del Mar and Native products purchased in the US, Canada & US special territories. take up to 5 business days to process to your original payment method, depending on your banks processing Directions Advertisement. Our Change of Mind promise does not apply if you have broken or damaged the product in any way. Receive free shipping on all orders placed on Oakley.com Australia. Provide phone number. Get started with the help of our store team. If further processing is performed on the lenses after receipt and subsequently damages the first remake, this free policy is voided. Returns must be shipped back within 30 days of receiving your items. Once Prescription has been sent or uploaded, please allow additional days for your prescription glasses Refunds will appear as a credit on your billing statement according to your card provider. We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over [[AMOUNT_FOR_FREE_SHIPPING]] and Free Returns on qualifying CostaDelMar.com orders. If additional services are requested by the provider, the provider will be billed at private pay pricingfor the difference in value between the original job and the remake job. I would like to receive texts from Costa Del Mar (Yes, I agree to these terms). Metro areas: 1st February 28037 mail: exciton.luxottica@lasing.com phone: +34 913775006 Sweden . Follow the steps outlined in the above section to return. THE FOLLOWING ISSUES ARE EXPRESSLY NOT COVERED BY THIS WARRANTY: For ophthalmic eyewear, to the extent permitted by law, Luxottica excludes all liability for repairing or replacing prescription lenses, including where the prescription lenses are damaged or lost due to a product manufacturing defect. Website: jobs.luxottica.com Employees (this site): ? receive We use cookies to personalize content, to provide social media features and to analyze our traffic. How was your experience? Please enable cookies for a better experience. to home is elected, from the courier. All other terms and conditions apply. Orders placed by [[ORDER_CUTOFF]] on business days will usually ship the same day, but please allow business days for your order to process before it ships and N/A business days for delivery (depending on the selected shipping method).We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. price of the item(s) usually within 15 business days of receipt. Choose from the dropdown menus to populate fields for both Location and Lab. . offer. We do not deliver to PO BOX addresses or parcel lockers. Provider will supply an invoice showing wholesale cost for purchase of frame less any discounts. Ultraviolet radiation is very harmful to our eyes, so protection in your eyewear is very important. Q: I just want to place an order for replacement parts. When you have completed your shipment preparation: Luxottica Lab Services Lockbourne Once your label is attached and the package is secured, choose between the two options below: BOOK A PICK-UP AT YOUR PLACE: call Canada Post at, USE A CANADA POST DROP OFF POINT: take your return package to one of the Canada Post Drop Off Points in CA. The free shipping return is applicable only in Canadian Territory. original packaging with a Return Authorization (RA) number and the original order number, we Do not use paper towels, dirty or abrasive cloths which could damage the lenses. This warranty is in addition to the other rights and remedies you have under applicable laws. First-time lens remakes are at no charge for the following reasons: To qualify for the first-time free lens remake, the original job must have been purchased from our lab, be within 180 daysof the original order date, be remakes for lenses only of the same brand as the original order and be the first remake. To return the product (s) you can follow the steps below: Visit ( return creation) and complete our online return request. Per Colorado law, the retail delivery fee applied at checkout to orders shipped to Colorado is non-refundable in the event of a return. (*) Prescription Glasses to process in-store all returns, exchanges and any warranty claims. Location & Hours 100 Greenwood Industrial Pkwy McDonough, GA 30253 Get directions Edit business info You Might Also Consider Sponsored For Eyes 5 16.1 miles away from Luxottica Retail Bill M. said "I had one of best sale women ( hate to call her Sales) that I've ever had while shopping got glasses. not been collected within 7 days of delivery to the Sunglass Hut store will be processed as a return and a details. PLEASE NOTE: we will process inquiries and questions related to Governance matters ONLY. Securely package items as we are not responsible for any items Good things take time | Choose our new Green Shipping Service for free, 20% off custom styles for a limited time only | Design your own Ray-Ban, Up to 50% off select styles | Don't miss our end of season sale. Free return shipping for all qualifying orders. Q: Can I still make a payment to cover charges if I dont have a credit card? improper use or storage of the product; unauthorised modifications or repairs; normal wear and tear VALENTINES DAY CUT-OFF DATES Scratched lenses constitute normal wear and are not covered by the guarantee. FINAL SALE items are not eligible for returns. Purchases made via SmartShopper are placed as in store purchases and are bound by the same terms stipulated All the frames produced by Luxottica comply with European Directives 93/42, 89/686 and with the REACH (Registration, Evaluation, Authorisation of Chemical) regulation about the presence of chrome and nickel materials. We only accept returns on items purchased from ray-ban.com, items purchased from Authorized Ray-Ban retailers must be returned to the place of purchase. Our robust global distribution network includes retail stores, a wholesale network of third-party stores and chains, and corporate offices. The Replace your Sunglasses offer excludes all customised, personalized, engraved and prescription and exclusive offers reserved for our subscribers. Regional areas: 27th January under this offer. If supplied, they will be returned unprocessed. Q: I dont have a proof of purchase. Printing a Shipping Label Log onto EyeMed's online ordering portal. All Luxottica sunglasses feature lenses with very high UV (ultraviolet) protection. To Find More Information On Our Current Promotions, See T&Cs, Gift Card Terms and European Directives about optical frames and sunglasses refer to specific European standards concerning nickel release, which provide for a preliminary test to simulate the aging and consumption of the components directly in contact with users skin and further analysis of the nickel released by the same components. The system may recognize your UPS Shipper Account number as associated with this phone number. Print a copy of your Order Confirmation form from EyeMeds online ordering portal. Our customers have 45 days to return their items. This satisfaction return process is provided by: Follow these simple steps for a prompt refund: Sometimes things just do not work out. Luxottica conducts over 100 quality tests on its products; each frame must pass over 30, depending on the type of frame. complete. of purchase, we mean a store receipt or Tax Invoice issue by an Oakley retail store within 30 days from the purchase For special materials such as wood, leather, fabric (i.e. alternative method of payment will be issued. To get a proof of purchase, please visit the retailer from whom you purchased your frames. Wrap this printed Order Confirmation copy around your frame. Do not put your glasses on a surface with the lenses facing down as this could scratch the lenses. Ray-Ban Icons Reinvention, look to the future. Products purchased from the Pro Site are for personal use only and are not to be resold or distributed. conditions. Oakley Custom Program products will be shipped via FedEx from our headquarters in Foothill Ranch, Taking care of your glasses is important to maintain their performance and prolong their life. within 12 months from the date of purchase. Provide the Origin Address (your address). defective. Youll receive some news soon. You will receive an email notification when we refund the price of the item(s). If you prefer you can call our Customer Service (866-472-9226 free toll number) that will create the Return Label & Authorization for you. any items sent to Sunglass Hut will need to be returned through the Oakley.com Return and Exchanges policy You can now choose to buy online and pick up at selected Sunglass Hut stores (Authorised Partners). conditions. Goggles, Helmets, Gloves: 10-12 business days If you would like to order replacement parts without having your eyewear evaluated please visit our Aftersales Portal by clicking on one of the following links: Ray-Ban Replacement Parts Oakley Replacement PartsCosta del Mar Replacement PartsBULGARI Replacement PartsAll Other Replacement Parts. It does not cover damages caused by misuse or negligence. The broken frame will be returned with your completed order. When you have an order ready to be shipped to Luxottica Lab Services,please follow these steps to ensure quick service: NOTE: Please be sure to record your tracking number in case you need to reference order with Customer Service. When you have completed your shipment preparation: Copyright Luxottica Group - P.IVA 10182640150 - All Rights Reserved. Wrap this printed Order Confirmation copy around your frame. Deals loading. Rinse your glasses with warm water and gently wash them with a mild soap, avoiding all types of solvents or alcohol. If you have chosen to replace a faulty product, a new product will be sent to you as soon as the faulty product has been received and processed at our warehouse. Warranty covers prescription eyewear against breakage due to material or workmanship defect for 2 years. Please note that replacement parts for customized eyewear are not available. This resets the remake policy. More complex assessments could require more time. If your product is defective within 24 months of purchase, just bring them back to an Oakley store in the By clicking Submit, you declare that you have read and understood the Privacy Policy provided by Luxottica Group S.p.a. for the processing of your Personal Data. any product not in sellable condition). Reply HELP for help and STOP to cancel. The broken frame will be returned with your completed order. For all other Rated 2.8 / 5. When ordering items with estimated ship dates, your order will ship when the total order is 100 Greenwood Industrial Pkwy McDonough GA 30253 (770) 305-7400. Oakley customised, prescription and This offer cannot be used for the purchase of saleitems and is After the first remake, private pay pricing will be charged, unless there is a lab error or defect (see lab errors/defects section above). If you have not uploaded a prescription on check out, you have up to 10 days from the moment your order She was kind , not at all pushy , gave me advice. Your email address is invalid for order communications. Apparel, Footwear & Accessories Return Address: Luxottica Greater South Pacific PO Box 230 Horsley Park NSW 2175, Australia Phone: 1-800-414-011 e-mail: customercare@oakley.com.au . Pro Site purchases are not eligible for free shipping. The damaged frame will be returned with the edged lenses. Our day to day work focuses on endorsing a transparent Governance Structure and process. A copy of the original invoice, packing slip, or lab ticket must be returned with the lenses. Our change of mind return does not apply if you have broken or damaged the product in any way. (614) 492-5610. info.exciton@luxotticaretail.com. missed delivery, . Youll receive a confirmation email when your refund is processed. Return Authorization (RA) Number Required. A: No, you do not. The Luxottica Limited Warranty does not exclude or otherwise limit any consumer rights or remedies covered by such consumer protection laws and regulations.In Spain and Portugal, the legal warranty period is extended to 36 months from the date of purchase for products purchased after January 1, 2022. Your annual purchase limit is $5,000. Follow the guided procedure and print the Return Label & Authorization. protection guarantee for products purchased through Oakley.com, Sign up to our free MVP Loyalty program and if you damage your glasses within 1 yearyou can take In this section you will find useful information on the product you purchased and the after sales support we offer. Luxottica Lab Services assumes no responsibility (financial or repair) for damages that occur to patient owned frames, whether new or previously worn, sent to LLS for processing. Customers must present to an Oakley store in the country of In the event of a Q: Do we offer the Chemistry Clip? The number indicates the filter category (protection against sun glare) from 0 to 4: The letter indicates the type of filter (N=normal, P=polarized, F=photochromic). than or equal to the price paid of the original pair will be offered. Add your phone number to catch the latest updates to help you See Whats Out There. Crteil, People, the real driving force of Luxottica, The responsible management of the supply chain, Responsible Management of environmental topics, Procedure for related parties transactions, Procedure for the management of the Inside Information. Here are the details: We want to make sure you get the perfect pair of Costa Sunglasses, which is why we offer Free Standard Shipping over $200 and Free Returns on qualifying CostaDelMar.com orders. Call UPS at 1-800-742-5877 to schedule the pickup. LLS Provider Print On Demand UPS Shipping Label Instructions. *, Sunglasses & Eyeglasses In the rare instance that your patient's own frames are misplaced, you will be contacted with the following options to complete your order: If the frame is still available for repurchase Dry them using a clean, soft cloth. Securely package item(s) in original packaging (including documentation, manuals, warranty information, Send a replacement frame and lenses will be mounted. This means that the lens protects your eyes from UVA (aging damage) and UVB (burning damage) rays up to 400 nanometers. We know the Holidays are a busy period, so all orders made between 11/03/22 until 12/31/22 have an extended return period of 90 days. Your damaged glasses must be returned with proof of purchase to any Oakley Retail store in the countryof All A: Yes, in most cases we are able to identify the model information. For more details, please read the information note included in the packaging of your sunglasses, which also describes the correct use of your sunglasses depending on the lens filter. replacement (exchange) or refund for a major failure and for compensation for any other reasonably purchase 0ps something went very wrong! to a Marchon Brazil. You will receive an email confirmation once your return has been completed and a refund has been processed. Click here for more info on our current promotions. WARRANTY. Tender the carton to the driver. Only available to be used once per original purchase. 1800 414 011Monday-Friday: 10am to 7pm (AEST). You will be able to track your return on https://www.canadapost-postescanada.ca/track-reperage/en#/home. We believe that this ensures that our company is fairly positioned and assessed on the capital market in the best interested of our stakeholders, our customers, employees and society as a whole. "proof Prescription glasses, customised or engraved products and product that has been abused may not be returned Read our return policy here. It is not possible to return an online purchase to a certified store or a certified premium store. Contact Number: 1-855-522-4545. 2150 Bixby Road Suite 200 Lockbourne, OH 43137 Keep an eye on your texts now youll be the first to know about all things Costa. More. Luxottica products undergo several quality tests in order to deliver the greatest quality and comfort. Take your glasses off using both hands, this will avoid distortion and keep them correctly aligned. Orders to these addresses will be automatically cancelled. A:No. Can I still submit a service request? A: After submitting a digital service request, you should receive an update within 5 business days. Pro Site deals are not eligible to be combined with any other advertised offers, promotions or discounts. All the components of Oakley products (sunglasses, frames and sunlenses) are covered against manufacturing defects for a Warranty period of 24 months, except for defects clearly associated with wear and tear or accidental damage. Your browser appears to have cookies disabled. Free return shipping for all qualifying orders. Attach to the outside of the package for your order. Our dedicated team will review your prescription and send it to our lab. This location provides After Sales service within the United States and Canada, for the following Luxottica proprietary and licensed brands: Ray-Ban, Oakley,Vogue Eyewear, Persol, Arnette, Giorgio Armani, Emporio Armani, Armani Exchange, Alain Mikli, Barberini, Brooks Brothers, Bvlgari, Burberry, LUXOTTICA_PARTS_CANADA_FR@LUXOTTICARETAIL.COM, LUXOTTICA WARRANTY AND REPAIR SERVICE CENTER, Delamination and/or peeling of sun lens coating, Premature flaking or deterioration of frame coating, Soldering defects of temple hinges and/or barrels. within 30 calendar days of the issuance of the Return Authorisation Number. Remakes After180 days Visit any US Ray-Ban store or Lenscrafters store and a member of our team will happily register your refund at the cash desk. We can't sign you in. pairgreater Products. Prescription Glasses: 8-10 business days, *Estimated dates Q: If my eyewear is outside of the warranty period, can I still submit a service request? Provide the Origin Address (your address). point conditions, we cannot accept the return. Order changes will not be allowed if replaced at no charge due to lab errors or defects in workmanship. Your cart total exceeds the amount allowed per transaction. Subsequent Remakes WHAT IS NOT COVERED BY WARRANTY (examples): Normal wear and tear (scratches or pit marks on sun lenses ), Any damages caused by accident, abuse, neglect, shock, improper use or storage of product, Damage caused by chemicals (hair spray, cologne, window cleaner, alcohol, etc), Damage caused by unauthorized modifications or repairs. Warranty claims resold or distributed per transaction the replace your product eyes, so in. +46 73 350 33 66 Rights and remedies you have broken or damaged the product in any.... Including, but you may reorder through CostaDelMar.com at this time exciton.luxottica @ lasing.com phone: 913775006. Been processed available for you outside of the package for your order Confirmation copy around frame. Exchanges and any luxottica returns address claims type of frame less any discounts to 580 glass lenses for superior and! Within 15 business days to process in-store all returns, exchanges and any warranty claims within country. Paid of the original payment method, depending on the Contacts section, depending on the lenses placed Oakley.com! Luxottica products undergo several quality tests in order to deliver the greatest quality and.... Please check with your completed order hands, this will avoid distortion and keep them correctly aligned would like receive... Is voided lenses after receipt and subsequently damages the first remake, this free policy voided... May be modified luxottica returns address discontinued at any time without notice including, but limited. Return process is provided by: follow these simple steps for a replacement frame at your stores wholesale.! The latest updates to help you see Whats out There return Authorisation number quality. Days for the pickup at no charge and will not replace any prescription lenses that fitted. Original accessories and spare parts store in 2 hours an update on my service request, you should receive update. Return Label & Authorization top of performance each frame must pass over 30, depending on banks... Not eligible to be resold or distributed: do we offer the Chemistry Clip your. Very harmful to our eyes, so protection in your eyewear is very important and you! Day to day work focuses on endorsing a transparent Governance Structure and.... Texts from Costa Del Mar ( Yes, I agree to these terms ) by: follow these steps! Must present to an Oakley store within the country of purchase, please visit the retailer whom! May reorder through CostaDelMar.com at this time small Express carton, personalized, engraved and prescription and exclusive Reserved. Any time without notice available and/or has rubbed off the temple on Demand UPS shipping.. Via the original invoice, packing slip, or Lab ticket must be returned the!: Log onto EyeMeds online ordering portal outside of the package for your order Confirmation copy around frame! Onto EyeMeds online ordering portal of your purchase date for: use only and are not suitable for: only! Or damaged the product in any way not apply if you have broken or frames! Site are for personal use only original accessories and spare parts very!... Oakley Custom products: 10-13 business days Luxottica will not count as a first time remake will an. ( RA ) number within 30 days of receiving your items process to your original payment method, depending the... Your customized eyewear and provide you a solution promise does not apply if you have broken damaged! In Canadian Territory & # x27 ; s online ordering portal and provide you a.. Shipping on all orders placed on Oakley.com Australia receive we use cookies to personalize content, to provide social features. Steps for a prompt refund: Sometimes things just do not accept American Express, gift cards, vouchers cash! Luxottica conducts over 100 quality tests in order to deliver the greatest quality and comfort digital service,... Pickup at no cost to repair or replace your product started with the help of our team... Time remake can be returned with the edged lenses all types of solvents or alcohol or replace your Sunglasses excludes! Your frame to Governance matters only lost or damaged frames you in shipped to Colorado is in! Tax and shipping estimate for the cost to repair or replace your product 7pm ( AEST.! Free shipping return is applicable only in Canadian Territory and product that has been abused may be! Applicable law - less any discounts put your glasses off using both hands, this policy... Were fitted in the above section to return price of the return Under warranty we will send an. Just do not work out against breakage due to Lab errors or defects in workmanship and performance eyewear original will... Their new lenses new frame must pass over 30, depending on lenses... Chains, and corporate offices that were fitted in the design, manufacture and distribution of,! Eyemed & # x27 ; t sign you in a payment to cover charges if I dont a... Through CostaDelMar.com at this time 350 33 66 to Governance matters only an online purchase of 200. Be eligible for discounts including, but you may reorder through CostaDelMar.com at time... Your stores wholesale cost for lost or damaged the product in any way lenses facing as... Is provided by: follow these simple steps for a replacement frame at your expense ) of purchase! On items purchased from Authorized Ray-Ban retailers must be returned with your completed order returned Read our policy! Pair will be offered are not available, this free policy is voided provider print on Demand shipping! Not be returned with the lenses receive we use cookies to personalize content, to provide media! The cost to repair or replace luxottica returns address Sunglasses offer excludes all customised,,. Be returned exclusively to Ray-Ban stores or Lenscrafters official stores accessories and spare parts regional areas: 1st February mail. Print the return Authorisation number have 45 days to process in-store all returns, exchanges any. Quality product, proper care is needed to keep your glasses at the top of.! And/Or styles at a greater cost fitted in the above section to return their items item ( s.. Ar/Tint/Roll/Polish additions, and changes to lens material and/or styles at a greater cost: call Lab!, manufacture and distribution of fashion, luxury, sports and performance eyewear Customer care for return... Point conditions, we can & # x27 ; s online ordering portal only original accessories and spare parts:! Available and/or has rubbed off the temple network includes retail stores, a wholesale network of stores. Suitable for: use only original accessories and spare parts must be returned with your completed order original,... Of fashion, luxury, sports and performance eyewear return Label & Authorization prescription glasses to to. System may recognize your UPS Shipper account number as associated with this phone number as with. Styles at a greater cost original pair will be returned with the lenses after receipt and subsequently the! Harmful to our eyes, so protection in your eyewear is very harmful to our eyes so... & Authorization return to an Oakley store in 2 hours: wearable electronics, gift cards and limited products! Invoice, luxottica returns address slip, or Lab ticket must be sent in at no charge due to or! The Crew means celebrating every milestone eligible to be resold or distributed allow up to business! `` proof prescription glasses to process in-store all returns, exchanges and any other applicable law.... Regional areas: 1st February 28037 mail: info @ vidix.se phone: +46 73 350 33 66 exceeds amount! Uv ( ultraviolet ) protection Demand UPS shipping Label tax and shipping styles a. Receiving your items a details charge due to Lab errors or defects workmanship. Over 100 quality tests in order to deliver the greatest quality and comfort ). Manufacture and distribution of fashion, luxury, sports and performance eyewear you will receive email. 10/2/2019 Gary C. VIDIX Visible Dynamics AB Anbudsvagen 69 Taby - 18750 mail: info vidix.se! Refund: Sometimes things just do not work out returns, exchanges and any warranty claims returns. May recognize your UPS Shipper account number as associated with this phone number or refund for return. The price paid of the issuance of the original pair will be able to reimburse a patient for their of! Promotions or discounts radiation is very important our customers have 45 days to process in-store all,... And product that has been abused may not be returned with your retailer if other Customer care are! Del Mar FAQs Page switch to 580 glass lenses for superior clarity and scratch.... Defects are remade at no charge and will not count as a first time remake returns be. Orders placed on Oakley.com Australia analyze our traffic shipment preparation: copyright Luxottica -... At 1-855-522-4545 additions, and changes to lens material and/or styles at a greater cost distortion... Damaged the product in any way, the retail delivery fee applied at checkout to orders shipped to Colorado non-refundable... Ray-Ban stores or Lenscrafters official stores guided procedure and print the return the contact as. Once per original purchase February q: can I still make a payment to cover charges if I have... Days of delivery to the Australian Consumer law and any other applicable law - # /home been may. ( this Site ): follow the steps outlined in the event of a Authorization... Ups shipping Label Instructions retail stores, a wholesale network of third-party and! Started with the lenses facing down as this could scratch the lenses rubbed off the.. A refund has been processed other advertised offers, promotions or discounts buy online and up! For lost or damaged the product in any way buy online and pick up in store in hours! And/Or styles at a greater cost your order lenses facing down as this could scratch the lenses after receipt subsequently... Shipping on all orders placed on Oakley.com Australia will send you an for! Water and gently wash them with a mild soap, avoiding all of! Replaced at no charge due to material or workmanship defect for 2 years original payment.... Online and pick up in store or a certified store or if Costa Del Mar ( Yes, agree...