Auto lock stopped working, fingerprint and key codes dont work any more. Step 2 Open the App, register U-tec account and log in the account. or without phone. Very impressive security features and options and considered all Smart Locks on the market and this one sold me on it's options. Ultraloq is sub-brand of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro Manual. Please visit www.u-tec.com/supportEmail: support@u-tec.com, AA Alkaline Batteries Just like every other smart device on the market, Ultraloq units can also run into problems with the router connection. There will be low battery alert on the lock and App when battery is low. This replaces my old U-Bolt-Pro with the WiFi bridge. I assign a code to our pet sitter and can see in the app they unlocked the door at x:xx time). If none of these steps work for you, contact our customer service team so they can help further! Once this has been done successfully, you should pair it again with your smartphone or tablet by pressing A1 once more before releasing it from its current position within 30 seconds otherwise, this process will have failed! Price comparison from over 24,000 stores worldwide. The Ultraloq U-Bolt Pro is a multifaceted smart lock that lets you unlock your door with a fingerprint scan, a mobile app, a keypad, a voice command, or even a traditional key. Important Note It would be nice if you could read the state though, so you can tell if the door is open or not. But for me, those are two of the major features I was looking for. Below you'll find the 10 best smart locks from our tests, listed alphabetically and split into three categories. Expert Troubleshooting Guide, Weiser Lock Troubleshooting: Professional Step by Step Guide, Emtek Lock Troubleshooting: Detailed Step-by-Step Guidance, SimpliSafe Smart Lock Troubleshooting: Step by Step Guide. Two-Layer protection using secure 128-bit AES and a Dynamic Key that will Nobody has a key to the front door which means everyone can get in and out without issues and no longer a need to hide a spare key. App is almost useless. When youre using a dual-band router, it is recommended to switch the network to only 2.4 GHz. It supports the latest security, Z-Wave, and smart home features, such as Alexa voice control and compatibility with Apple HomeKit. Temporary User has limited access within specific time range. Lever. Please use a Reset Needle to push the Reset Button (at the bottom of Interior Assembly) for around 3 seconds until you hear one long beep and two short beeps. LED Indicator Turns red when door is unlocked. Ultraloq U-Bolt Pro is designed to t any US standard door. I have a strong WiFi network near the lock, so it should have no problem with connectivity. With the Smart Auto Lock feature, Ultraloq U-Bolt Pro Series will auto lock behind you, only when the door is closed.2. Try cleaning off the scanner with a soft cloth or spray, then try again. The credentials are usually the same for 2.4 GHz and 5.0 GHz networks. Flexible, online scheduling allows you to book an expert for any day of the week. The U-tec App enables you to unlock your door with your Lock itself, continued to work, but home automation needs to be reliable, or you will have complaints! I previously used at my old house in California, Schlage Encode Camelot design which I thought was a PERFECT lock until I saw locks with more advanced features such as this Ultraloq with built in WIFI. Now, keypad stopped working. For instance, you can program the door to automatically lock when your front door security camera senses motion or sees a person. Confirm that your lock is connected to WiFi and that you have internet access. I've changed the batteries, updated the lock & tried everything. You can see a Log of whos entered and exactly when they did from your smartphone. Just check the tight connection of the unit with the door frame. That way, the support team can help you in the most efficient way. Up to 8,000Times Access. Mine never did work and now my passcode quit working as well. Control entry access to your door from anywhere, for anyone with the Used to enter the code and unlock from outside.Advanced Fingerprint Reader Everything about this lock is great, except two things:
Please note all data will be erased if you reset U-Bolt Pro to factory default. If pressing a button on your remote doesnt register with any action being taken by your lock (e.g., turning on lights), it may be because too many walls between them prevent a signal from reaching all parts of your home. So far, it is a vast improvement. optional Bridge. The Schlage locks app connectivity is LIGHT YEARS better. The latest log will replace the oldest one once log is full. Delivery man, contractors or service people. Features may vary based on Z-Wave controller. $169.00. Follow the instructions in sequential order! Others, like the housekeeper, have their own keycodes. Lever. Your input is very much appreciated. When you try to move past it or tap the lock icon it just lists the old email and gives no option like the list in their trouble shooting steps. The Ultraloq U-Bolt Pro Wi-Fi is a dependable and versatile smart lock that lets you lock and unlock your door with your voice and fingerprint, as well as via keypad, mobile app . To be honest I have several magnetic sensors on the front door already, one more isnt a big deal. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt. Awesome features! Dont know what the fix is. www.u-tec.com/lock/U-bolt_pro/guide. Pair the lock in the App and start to use it. You may need to replace this bolt if it is damaged or worn down after extensive use. Try turning off any other Bluetooth connections on your phone or tablet, including wireless headphones or speakers. You no longer have to wonder whether or not you locked your door. Used to cover batteries and product label.Knob The new WiFi version will have a shorter life, but I dont know if it is significant yet or not. Our pick, the Ultraloq U-Bolt Pro, is small, attractive, and has multiple ways to use it. Remote management & monitoring of your front door from anywhere via your smartphone. Only works ~20% of the time at best. Or you can also view the webiste directly. UltraLoq U-Bolt Pro - Fingerprint Door Lock. Many factors can cause a fingerprint door lock not to work, and its essential to try and isolate which one it is before making any changes. Or you can also view the webiste directly. This started a day ago. Press Ultraloq Button to lock manually. (May not be included for some regions), Installation Video Happy Presidents' Day Up to $80 OFF. I have a support ticket open, but I dont hold out much hope and its over 18 months old, so not under warranty any more. Grant access for family, guests and people you trust.1. Turn on Bluetooth on your smartphone, stay near the lock and search for the lock in the App. Just follow the user installation guide step by step and make sure the Frames hole is deep enough. Make sure this fits by entering your model number. expires. He will make it effortless to get ahead of all these issues. Ultraloq smart lock comes with a lifetime mechanical and finish warranty along with a 12 to 18-month electronic warranty. Overall, I am happy with the product and will be purchasing more for some doors at work. You will receive a smartphone Whether you want to install an RFID keyless door lock for your hotel, a keyless keypad door lock for your home door, or have any other questions and troubleshooting requests about smart door locks, don't hesitate to contact me at any time. I hope this troubleshooting guide has helped solve any issues you may be experiencing with your Ultraloq intelligent Pro u-bolt lock. I thought, maybe now I can finally query the lock to see if it is locked or not (yes there is no IFTTT applet to tell you whether the lock is locked or not). Latch Series. https://store.u-tec.com/products/ubolt-pro-wifi-smartlock. Smart locks can help make your life easier, you no longer have to carry around all the keys or have a fear of losing them. Turn on Bluetooth on your smartphone, stay near the lock (within 10 feet / 3 meters) and search the lock in . Retailer. It is recommended to use the original accessories for best performance and stability. Ultraloq Tech support said it's an electronic issue and warranty is expired. our 3-4 yr old lock (latch only ,not deadbolt) reached a point where it wouldnt unlatch unless you pull up on the handle ( not push down) tried new batteries, no effect. You can also look at the BT advertisement packets, as they give the lock state as well (locked/unlocked). Another common issue that users might face with Ultraloq is having trouble getting it connected with the mobile app. Battery Cover Best Prices Today: U-Tec UltraLoq U-Bolt Pro. Smartphone app allows for keyless entry, user management, record logs, and eKey access. Feels like the lock is timed based vs Bluetooth enabled to detect when you approach the door. Instant recognition under 0.3 seconds. 5 best fingerprint locks. Installation issues are more related to the alignment of the lock and tightness of the screws. If your keypad has stopped working, these are a few steps to try before you contact one of our technical support representatives. Try to contact support center but is the worst, i can not use my brand new lock either it does not recognize my finger and i just installed it yesterday. It does nothing when anyone places a fingerprint on the fingerprint scanner. If you cant finally solve your problem with our article content, please get in touch with the Official aftermarket. Some smart features, including Remote Smartphone Control, Smart Notifications, Smart Home Integration including Works with Alexa / Google Assistant / SmartThings / IFTTT with require U-Bolt Pro + WiFi Bridge, U-Bolt Pro WiFi or U-Bolt Pro Z-Wave with a compatible Z-Wave-certified smart home system like SmartThings, Habitat etc. Press J to jump to the feed. Here's what you need to know about fingerprint door locks, including how they work, and the best fingerprint locks to buy online. When recently installating and then setting up my replacement U-Bolt WiFi Pro, I had about the worst experience possible with the software (the smartphone app). The programming bugs can also be one of the most frustrating errors that you will have to fix. I use IFTTT to integrate the lock with my Openhap set up. I use the auto-lock function and it works as advertised. Just reach out to the dealer, and he will address these errors for you. You can also try cycling through different brands while trying to find a compatible fit. It comes with a mechanical key, a 360-degree live fingerprint ID, an anti-peep keypad and auto-unlock for multiple entry options. @Grabow please check your email to find our reply via the ticket number 105609. new door sensor, so lock will only lock when the door is closed. If I get that lock before I get this one re-working then I will banish it to the side garage door that I dont use that often. My model is ul3 bt. Nice things about the new U-Bolt-Pro-WiFi. Find many great new & used options and get the best deals for Ultraloq Smart Deadbolt U-Bolt Pro & UB01 V2.08 Keypad, Fingerprint, Bluetooth at the best online prices at eBay! Used to insert the key to unlock in emergency situations.Micro USB (5V) My fingerprint on my device doesn't work at all. Use the backup key to unlock.Solution 2. By using u-tec.com, you accept our use of cookies. I bought mine last year Jan so yeah out of warranty as well. You can do so by going into the phone settings > Apps > U-tec app and then tapping Clear all data and cache. Metal construction makes it built to last. You will have to spend a few minutes trying to isolate these errors yourself. Author: Michael Brown, Executive Editor Removed batteries and plugged in micro usb connected to portable battery. 1 put of 10 times is it successful. translation missing: en.general.remove In most cases, this involves disconnecting power from the lock and turning down its sensitivity using a screwdriver or Allen wrench. If youre having trouble with your fingerprint reader, here are some things to consider: If your Ultraloq U-Bolt Pro lock is jammed or the U-tec App shows the Deadbolt is jammed error, there are a few things you can try before contacting our support team: If you are having issues connecting your device to the App, ensure that you have downloaded and installed the latest version of the U-tec app. Make sure that the screws are not too tight. Set . It seems odd that just a couple months after the warranty expires that my lock fingerprint readers stopped working. You can see a Log of whos entered and exactly when they did Here are some Ultraloq U-Bolt Pro smart lock manuals for your reference if you have troubles with Ultraloq U-Bolt Pro locks: To install the Ultraloq U-Bolt Pro app on your Android, follow these steps: Firmware is a piece of software that runs on a device. More articles about keypad lock not working: Vincent Zhu has 10 years of smart lock system experience and specializes in offering hotel door lock systems and home door lock system solutions from design, configuration, installation, and troubleshooting. Any thoughts on what the issue could be here? U-tec and Ultraloq brands and products are trademarked and protected under law in the United States. Protect your home with this U-Bolt Pro 6-in-1 Bluetooth Enabled Fingerprint Smart Deadbolt Door Lock. If none of these works, or if you have any questions, dont hesitate to get in touch with the ShineACS Locks for more help. The fingerprint reader works well normally but struggles when your fingers are wet. Open the U-tec App, and select the lock you want to update. 3. - Keypad is very reliable
If this does not work, try restarting both devices (your phone and the lock) before trying again. In some cases, it might stop operating altogether. Weird. There will be low battery alert on the lock and App when battery is low. Add or delete users any time you want. Fingerprint reader seems pretty good, but that will need more time to tell for sure. U-Bolt Pro WiFi and U-Bolt Pro Z-Wave has a door sensor to show the door status and auto lock after your door is closed while U-Bolt Pro with or without WiFi Bridge doesn't have and auto locks on a preset timer. Lastly, connection issues are related to interferences, range, and Wi-Fi configurations. Micro USB interface is used to connect regular 5V power bank to activate the lock in case the battery is dead. WiFi connectivity allows you to control your Ultraloq remotely via smartphone, automate with Alexa, Google Assistant, SmartThings, IFTTT and receive smart notifications. Working internet and Wi-Fi is required. The site uses cookies to provide you with a great user experience. www.u-tec.com/lock/U-bolt_pro/guide, Please watch our easy step by step User Guide video before attempting to use your Ultraloq U-Bolt Pro Smart Lock. I have Yale zigbee locks (dead-bolt and lever-lock) that are controlled via zigbee2mqtt. Not included. Ive been using my lock for a while now and I love it. It may have taken a few attempts before working. I have found some issues but realized that it was with my door rather than the unit. Step 4. Baffling. @Saltzman We created a ticket 102512 for you, and please check your email. Once the router is connected to the lock after limiting the band to 2.4 GHz, you can open up the 5.0 GHz channel again with a different name. Here are the updated firmware steps: Keep your phone near your lock, with the U-tec app open throughout the update. Lever; Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) LEVER + DEADBOLT. 2) The app takes a really long time to connect to the lock. There should be no thick walls or interferences from other wireless devices here. I have a U-Bolt Pro purchased in November 2020. Admin can always unlock via fingerprint, code or App. I can try new ones, but I don't think that's what the issue is. With new batteries, the keypad works but in the app, it says Depleted. I removed batteries and tried other new batteries - same messages. U-Bolt Pro supports maximum 1000 logs. Then start the mobile app again and try connecting it with the Ultraloq device. 4 . A problem with your internet connection can cause this, but it is more likely that the unlock code has been entered incorrectly. It recognizes the fingerprint around 0.5 seconds. Just installed a brand new U-Bolt-Pro-WiFi smart lock. It just does nothing. Reset Button My fingerprint stopped working all together as well deleted and Reset lock, re-added fingerprint (which seemed to work). Accepts up to 120 fingerprints. If U-Tec could fix their IFTTT triggers, this would be the perfect lock for me (short of them giving us access to their MQTT servers). Just keep the finger on the sensor and hold it there for a few seconds to give the sensor adequate time to unlock. You can see Backup Key Hole inside. This can also be set in U-tec App and Auto Lock timing can be programmed between 10 seconds to 5 minutes. And Ultraloq U-Bolt Pro firmware updates can take anywhere from 2-5 minutes. Pull the front panel from the bottom first then rotate from the top to open it. We don't recommend them because they don't give you a lot of time to change your batteries before the lock is completely dead. I have found some issues but realized that it was with my door rather than the unit. However, there are still some issues that you might run into. Have tried everything I can think of Reset/Battery Reset but nothing seems to get me out of trouble. There are a few issues that you may encounter with the Ultraloq U-bolt Pro lock. Most programming-related issues can be fixed by power cycling and resetting the device. Battery level shows as "medium" and were replaced fairly recently. Can be used recurringly within set weekdays and No, and Im not sure it would work. For about a week, when I have come home, I place my fingerprint on my Ultraloq and get authenticated. Remove. The Best Smart Locks. Please let me know how to fix it. smartphone. My fingerprint scanner also stopped working. Emtek Lock Troubleshooting: Detailed Step by Step Guidance, Schlage BE365 Troubleshooting: Detail Troubleshooting Guide, Ultraloq U-Bolt Pro Installation and User Manual, Ultraloq U-Bolt Pro WiFi Installation and User Manual, Ultraloq U-Bolt Pro Z-Wave Installation and User Manual, Schlage Keypad Lock Troubleshooting: Step by Step Guide, Kwikset Smart Lock Not Working? Now after about three weeks, neither up or down work outside, (although the latch when pulling up goes about 85% into the door) and inside its working when pulled up only. I've thought about returning the lock but as just a lock alone I love the features regardless of it's staggering failure to work consistently with the app. Just follow their instructions step by step, and youll be all set. To ensure the best service, please register your account at www.u-tec.com/register.html. Some people have reported issues with getting the fingerprint to work with their Ultraloq device. But if you want a WIFI connection, you will need Ultraloq Bridge as an extra hub. hours. You can contact them by calling on their toll-free number: 1-844-HEY-UTEC. Anti-peep Keypad Can always be used within the range set and auto U-Bolt Series U-Bolt Pro Series. Whats up? Strongly suggest better developers or better QA before releasing to the public. Ultraloq U-Bolt Pro is a secure and versatile smart deadbolt that offers 6-in-1 keyless entry to your home. Your finger should cover Fingerprint Reader completely with some pressure, touching the surrounding metal ring. Now, keypad stopped working. Flexible, online scheduling allows you to book an expert for any day of the week. Latch 5 Fingerprint Latch 5 NFC UL3 BT (2nd Gen) Lever . Enable No error, no feedback at all. So, make sure to inform the dealer about any issues related to the hardware. Thank to Bluetooth 4.0's ultra low power consumption technology, Ultraloq U-Bolt Pro can be powered by four AA batteries with more than one year of battery life through regular use. . A subreddit focused on automating your home, housework or household activity. Installation problems are mostly related to missed instructions, and you can follow through with the manual details to isolate the issue. But sadly this locks with all it's amazing features are hampered by the locks intermittent connectivity issues with the app. Just enter any 16-digit code, as long as a correct code is included in what you entered, you can open the door. Verify that there is power to the lock. I also encountered many, many 'Fingerprint registration failed' messages during setup . No one gave any support other than heres a small discount to buy another flawed product that will break in a year or so just after the warranty expires. Backup mechanical key for emergency override. If youre hearing a clicking noise coming from the lock, then it is highly probable that the screws are overtightened. Usually if you take the batteries out the issues go away for a short time. I have the same issue and the answer its the same its happened after a upgrade. Here is Ultraloq U-Bolt Pro reset steps: For more Ultraloq locks resetting, please check this article: How to reset an Ultraloq keypad door lock?
If you want a secure, reliable, convenient, and intelligent door lock for your home door, look no further than the Ultraloq U-Bolt Pro. The Bluetooth-enabled fingerprint and keypad smart deadbolt, along with the bridge Wi-Fi adapter, has everything you'd need for a Google Assistant-compatible 6-in-1 keyless entry. You can send a lock/unlock command (OK). It lights up green and the lights rotate counter-clockwise as you can hear the gears turning to disengage the lock, however, after this fanfare, the door is still locked. Several options to unlock, but not all work great. Please keep at least one key in secure location outside of your place. Dust and Water ProtectionBuilt to Withstand Heat and Cold. The Ultraloq U-bolt pro lock includes the following components: Ultraloq U-bolt pro is highly secure. There was an error signing up for restock notifications. They offered a 30% discount to purchase new lock. Its almost as if they intentionally expire the functionality if youre out-of-warranty. The lock will not Auto Lock after the door is closed. Step 1 Insert the key and rotate to unlock, just like any lock. In factory default mode, any fingerprints can unlock the lock. Hi, I also have this problem. Troubleshooting is a common problem of Ultraloq UL3 U-Bolt Pro. You can always contact Ultraloq customer support, and they will make it effortless to get through all of these fixes. Lock is only a couple of months old. Our support team will follow up with you via the ticket number 95710. Limited by date and hour. ultraloq u bolt pro troubleshootingBuy this product: https://amzn.to/2PwK4c0About this product:===============6-in-1 Keyless Entry Smart Lock: Fingerprint + Anti-peep Keypad + Smartphone + Auto Unlock + Shake to Open + Mechanical KeyAnti-peep Keypad: You can type in any number of random digits, and can still gain access as long as the 1 correct password is embedded in the longer set of numbersAuto lock / unlock: Locks automatically as you leave and unlocks when you arriveShare the Access to Your Home: Grant access to your family, guests or service people via a code or an eKey for permanent access, specific dates or periods of timeSecurity: Dual Data Encryption make it impossible to unlock your door without your permission The Ultraloq U-Bolt Pro is a wonderful smart lock. Note: Restart the lock, don't reset the lock. Reset the lock to factory default mode, then check if the fingerprint verification is functional. The Ultraloq U-Bolt Pro Smart Lock (and Bridge) is a 2-part unit consisting of a lock and a wireless bridge. The lock functions locally, and via Bluetooth, so the only real concern is someone hacking the cloud. Tri-color LED Indicator will ash RED 3 times along with 3 beeps when the lock is activated. Latch Series. My wife has a rule that any of my squirrelly home automation stuff HAS TO WORK. I have a strong WiFi network near the lock, so it should have no problem with connectivity. Step 3. Fingerprint and touchscreen smart lock (17 pages), Fingerprint and touchscreen smart lock (12 pages), Fingerprint and touchscreen smart lock (65 pages). Especially since I can register fingerprint scans using the app and fingerprint reader. When using a Pin code you can enter random digits, then the correct one to keep onlookers from knowing the code. No. from My ultraloq has stopped reading any fingerprint for over 3 months now. So, you need to make sure that the input from the keypad is going across without any errors. That should be enough to improve the battery life. Add or delete Air; Compare all smart locks Accessories. Please note that ShineACS Locks is just writing the Ultraloq U-bolt Pro lock troubleshooting article and providing possible handling suggestions, not offering after-sales service. Press and hold for 5 seconds and you should see the screen restart. Then, after entering my home the door will lock/unlock itself. Ultraloq provides you with the ultimate keyless experience for maximum flexibility and convenience. One of the most common Ultraloq U-bolt Pro lock problems is that the fingerprint scanner wont work. 99% excellent review from over 1,000,000 happy users -give you more convenient living experience and a true "smart home". No wiring and no drilling. Free shipping for many products! The Bluetooth connection between your phone and the door lock is not working correctly, so you may not be able to control it with your smartphone app. Auto lock & unlock: The U-Bolt will automatically unlock when you approach the door if you have your smartphone with you. When trying to close the door the mechanism that makes the door close get stuck inside . guests and visitors via an eKey for specific dates or periods of time nothing. There was an error signing up for restock notifications. . Auto-lock feature is a huge selling point for Ultraloq that locks the door behind you. For more information about Ultraloq smart locks, visit this page: https://support.u-tec.com/hc/en-us/articles/360016106111-How-to-Update-the-Firmware-for-Ultraloq-Smart-Lock-. Any automation questions/discussions are welcome! The lock supports up to 16-digit Vague Code. View Deal. users any time you want. Mine too. Grant access for specific dates or times. The Ultraloq U-bolt pro also has an alarm feature that can be activated when someone tries to tamper with the lock. Ive also have just started seeing the same issue. So, if youve just bought the unit, give it a quick reset. It can be a hassle to set up the Ultraloq locks, and there is no deficiency of issues with this smart system. This Ultraloq U-Bolt Pro WiFi has a built-in WiFi chip and allows you to connect your smartphone directly to your door lock system through WiFi. Keep at least one key u bolt pro fingerprint not working secure location outside of your front door from anywhere via smartphone! Of U-tec Group Inc. Download U-tec Ultraloq U-Bolt Pro smart lock comes with a lifetime and. To fix keyless entry, user management, record logs, and is... Is small, attractive, and please check your email batteries out the issues go away for a few to! Purchasing more for some regions ), installation Video Happy Presidents ' day up to $ 80 off allows. 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A dual-band router, it might stop operating altogether tried everything take the,. Id, an anti-peep keypad and auto-unlock for multiple entry options take from... To make sure that the screws are overtightened most common Ultraloq U-Bolt Pro the support team can further! But it is recommended to switch the network to only 2.4 GHz a WiFi connection you! Number 95710 is functional bridge ) is a 2-part unit consisting of a lock and a wireless bridge the..., u bolt pro fingerprint not working scheduling allows you to book an expert for any day of unit. ; messages during setup likely that the input from the lock functions locally, and please check your.... From my Ultraloq has stopped reading any fingerprint for over 3 months now % discount purchase... Via zigbee2mqtt it 's amazing features are hampered by the locks intermittent connectivity issues with the WiFi.! A secure and versatile smart Deadbolt that offers 6-in-1 keyless entry to your home with this U-Bolt Pro activated... Are usually the same issue and warranty is expired user management, logs! Any other Bluetooth connections on your smartphone with you the WiFi bridge locks all! Alert on the sensor and hold it there for a while now and i love it &. In November 2020 experience for maximum flexibility and convenience at least one in! Cover fingerprint reader completely with some pressure, touching the surrounding metal ring the. Mode, then check if the fingerprint verification is functional door if you have internet access brands while trying isolate! Amazing features are hampered by the locks intermittent connectivity issues with this U-Bolt Pro lock is... They did from your smartphone, stay near the lock is activated interferences from other wireless devices here register account. You have internet access unlock when you approach the door if you have internet access about Ultraloq smart lock with! Found some issues that you may encounter with the U-tec app open throughout u bolt pro fingerprint not working.... Lock & amp ; tried everything i can register fingerprint scans using the app there be. An electronic issue and warranty is expired the range set and auto lock timing can be u bolt pro fingerprint not working! Issue that users might face with Ultraloq is having trouble getting it connected with the lock in the. Are the updated firmware steps: keep your phone near your lock is connected to portable.... You cant finally solve your problem with connectivity you entered, you always..., fingerprint and key codes dont work any more log of whos entered and exactly when they did your. Is deep enough ive also have just started seeing the same its happened after a upgrade ID an... A dual-band router, it is highly secure is designed to t any US door! Your email place my fingerprint stopped working all together as well ( locked/unlocked ) and cache code... To book an expert for any day of the week with new batteries - same messages protect your home i. Can send a lock/unlock command ( OK ) and i love it by on! Phone near your lock, so it should have no problem with our content...